❓ FAQ
ace11 FAQ — Answers to All Your Questions
From making deposits to withdrawing funds, bonuses to responsible gambling — find detailed answers to any question about ace11 right here.
Welcome to ace11! Whether you're new or an experienced player, questions come up around deposits, withdrawals, bonus terms, device issues, or safe gambling. Below we have provided detailed answers to more than twenty questions, organised into four key topics. If you can't find the answer you're looking for, reach out to our 24/7 live chat or email us directly.
All FAQs
Withdrawals
How to Withdraw
Yes, for security purposes, when withdrawing from ace11 the bKash, Nagad, Rocket, or Upay wallet you are sending funds to must be registered in your own name. Payments cannot be processed to a wallet registered under someone else's name. When names match, withdrawals are completed much faster.
Absolutely. ace11's withdrawal system is active 24 hours a day, 7 days a week. Your request is processed even at night or on public holidays. Typically, funds reach your mobile wallet within 30 minutes to 3 hours of submitting the request.
To withdraw winnings from the ace11 welcome bonus, you must meet the wagering requirement. The requirement is 15 times the bonus amount only — not the deposit. Example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing. Once the requirement is met, winnings can be withdrawn as normal.
The minimum withdrawal from ace11 is ৳500. Withdrawal requests below this amount cannot be submitted. Once your balance is ৳500 or more, you can withdraw at any time — the same rule applies across all methods (bKash, Nagad, Rocket, Upay).
Withdrawals are usually completed within 30 minutes to 3 hours. If it shows "Processing" for longer than that, contact us on live chat with your transaction ID. Check whether your wallet name matches and whether your account verification is complete — these two issues are the most common causes of delays.
Responsible Gambling
Gambling in Moderation
ace11 is strictly for players aged 21 and above only. Age is verified at registration and identity documents may be requested at any time. Minors have no access to open an account or play games, and any such accounts are closed.
If you feel gambling is getting out of control, let the ace11 support team know directly — we are ready to help. You can also contact Kaan Pete Roi (01779-554391) or the National Mental Health Helpline in Bangladesh for mental health support. Gambling in moderation is what keeps it enjoyable.
ace11 offers a cooling-off period (temporary break) and self-exclusion (long-term suspension). To use either option, contact us via live chat or email at [email protected]. During self-exclusion, you will not be able to log in and will not receive any promotional emails.
Yes, you can set daily or weekly deposit limits by letting the ace11 support team know. Setting your own budget before playing is the best example of responsible behaviour. Increasing a limit requires a waiting period, but decreasing one takes effect immediately.
Deposits & Payments
Deposit Questions
Most deposits are credited within a few minutes. Occasionally there may be a slight delay due to network congestion. If more than 15 minutes have passed, contact us on live chat with your transaction ID or a screenshot. Also verify that the payment was sent to the correct payment number.
ace11 currently supports four popular mobile wallets in Bangladesh: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is the same for every method — ৳300. Deposit easily and securely using just these mobile wallets, without needing an international card or bank transfer.
Depositing at ace11 with Nagad is straightforward. After logging in, go to the deposit page, select Nagad, and send the amount to the designated ace11 Nagad number. Make sure to use the correct reference number when sending — otherwise your credit may be delayed. Minimum deposit is ৳300.
The minimum deposit at ace11 across all payment methods is ৳300. You will receive a 100% bonus on your first deposit, up to a maximum of ৳15,000. Example: depositing ৳1,000 gives you a total balance of ৳2,000. Depositing ৳15,000 or more earns the maximum bonus of ৳15,000.
Rocket is primarily Dutch-Bangla Bank's mobile banking wallet. However, a Rocket account can be opened with any mobile number — having a DBBL bank account is not mandatory. To deposit at ace11 with Rocket, having an active Rocket wallet is all you need.
Devices & Technology
Device & Technical Issues
ace11's servers store game results. After your connection is restored, reload the game page to see the result of the last round — your balance will have been updated correctly. If there is any discrepancy, contact support with the date and time of the game.
Yes, clearing your browser cache and cookies often fixes loading issues. In Chrome or Firefox, go to Settings → Privacy → Clear browsing data and delete cached images and files, then reload ace11. If the problem persists, try a different browser or network (mobile data).
Yes, ace11 is fully mobile-friendly. The site runs smoothly on Chrome, Firefox, Samsung Internet, or Safari on both Android and iOS devices. All features available on desktop — live casino, slots, sports betting — are also available on mobile.
ace11 works on any modern device — Android smartphones and tablets, iPhone, iPad, Windows or Mac laptops and desktops — on an up-to-date browser across all platforms. All features are accessible without downloading a separate app, so no device storage is used.
Yes, very easily. On Android, open ace11.lat in Chrome, select "Add to Home screen" from the menu — a shortcut icon will be created. On iPhone, open the site in Safari, tap the share button, and select "Add to Home Screen". This way you won't need to open a browser each time; ace11 will launch directly from your home screen.
First check your network connection and refresh the browser. If the problem continues, clear your browser cache or open ace11.lat in incognito mode. You can also try switching to mobile data. If the issue still persists, message us on live chat or at [email protected].
Still have questions? Talk to us directly
The ace11 support team is available 24 hours a day, 7 days a week in both Bengali and English.
24/7 Live Chat
[email protected]
To send an email, copy the address at the top of the page.