ace11's Privacy Policy — Your Data Is Our Responsibility

Who This Policy Applies To

This privacy policy applies to all registered members and visitors of the ace11 website. By opening an account on ace11 or using our services, you agree to the terms of this policy.

Our services are only for those aged 21 and above. We do not knowingly collect information from minors; if any such information comes to our attention, we will delete it immediately.

We may update this policy from time to time. When changes are made, the last updated date will change, and we will notify you directly of any significant changes.

2.1 Personally Identifiable Information

During registration and account verification, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address (including district and division)
• National ID or passport number (when identity verification is required)
• Your chosen username and password

2.2 Financial & Payment Information

We collect payment-related information during deposit and withdrawal processes. ace11 supports only local mobile banking methods — bKash, Nagad, Rocket, and Upay. Mobile account numbers and transaction reference numbers linked to these payment methods are stored securely.

We never collect or store full bank account details or PIN numbers. All financial information is kept in encrypted form.

2.3 Usage & Activity Information

The following information is recorded automatically while you use the ace11 platform:

• Login time, session duration, and logout time
• List of games played and betting history
• Complete transaction history of deposits and withdrawals
• Bonus claims and wagering activity
• Live chat and email support communication history

2.4 Technical & Device Information

We collect the following technical information to improve security and service quality:

• IP address and geographic location (up to country and division level)
• Browser type, version, and language settings
• Device type (mobile, tablet, or desktop) and operating system
• Cookies and similar tracking technologies (more details below)
• Referral source — where you came from before visiting our site

3.1 Service Operations

We use your information to create and manage your account, verify your identity, process deposits and withdrawals, award bonuses, and customize your gaming experience.

3.2 Security & Fraud Prevention

We monitor your activity and login information to ensure account security, detect unauthorized access, and prevent financial fraud. If unusual activity is detected, we will alert you immediately.

3.3 Customer Support

When you contact us via live chat or email, we review relevant account information and communication history to resolve your issue quickly. This helps us provide better service.

3.4 Service Improvement

We use anonymous statistics derived from analysis of the overall user experience to improve the ace11 platform's technology, game variety, and payment processes. No personally identifiable information is used in this analysis.

3.5 Communication & Notifications

We use your email and mobile number to send important account updates, security alerts, transaction confirmations, and relevant promotional information. You can opt out of promotional notifications at any time.

3.6 Responsible Gaming

ace11 takes responsible gaming seriously. We monitor patterns in your gaming activity and may suggest support resources when needed. This information is used solely for your own protection.

4.1 Essential Cookies

These cookies are essential for keeping the ace11 platform running. Their main functions are maintaining login sessions, validating security tokens, and completing payment processes. Disabling these cookies will prevent the service from working properly.

4.2 Analytics Cookies

To improve service quality, we collect anonymous usage statistics — such as which pages are visited most, which games are popular, and how much time is spent on the site. This information is never personally identifiable.

4.3 Preference Cookies

These cookies are used to remember your language, display settings, and other preferences, so you do not need to reconfigure them each time you visit the site.

4.4 Cookie Controls

You can change your cookie preferences from your browser settings. However, disabling essential cookies may limit some ace11 services.

5.1 Payment Processors

Payment information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these service providers. These companies follow strict security standards and use the information only for processing transactions.

5.2 Game Software Providers

Limited technical information may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — solely for managing game sessions. These providers operate under strict confidentiality agreements.

5.3 Legal Obligations

ace11 may provide necessary information in response to legal obligations, court orders, or valid requests from government authorities. In such cases, we will make every effort to notify you in advance, where permitted by law.

5.4 Fraud Prevention

We may use verification services to prevent money laundering (AML) and identity fraud. Only the minimum necessary information is used in this process.

6.1 SSL Encryption

All data transmission on the ace11 website is secured through SSL/TLS encryption. You can confirm the connection is secure by checking for "https://" and the padlock icon in your browser's address bar.

6.2 Data Storage Security

Your personal information is stored in encrypted databases. Passwords are always stored using a one-way hashing algorithm — even our staff cannot view your password.

6.3 Access Controls

Only authorized ace11 staff who need the information to perform their duties have access to your data. All staff are bound by strict confidentiality agreements and receive regular data protection training.

6.4 Security Monitoring

We monitor our systems on a 24/7 basis. If a security incident occurs, we act quickly and notify affected users immediately.

Active Accounts

While your account is active, we retain all necessary information. This data is used to maintain your service quality and display your history.

Account Closure or Deactivation

Even after an account is closed or deactivated, we may retain certain information for a defined period. This is due to legal, regulatory, or anti-financial-fraud obligations.

Once legal obligations are fulfilled or retention is no longer required, information is securely deleted.

Technical Logs

System logs and access records are generally kept for a short period and analyzed for security purposes, then deleted automatically.

Sending Data to Other Countries

Our service providers — such as game software companies and cloud infrastructure providers — operate in various countries. As a result, some data may be processed outside Bangladesh.

Wherever data is sent, ace11 ensures that adequate protection measures are in place. All third parties are bound by agreements consistent with ace11's privacy standards.

Age Restriction Policy

ace11 is a service for people aged 21 and above only. We do not knowingly collect information from any minor.

We verify age at the time of registration. If any user registers with a false age and this comes to our attention, that account will be closed immediately and all related data will be deleted.

If you believe a minor is using ace11, please let us know.

Notice of Changes

ace11 may update this privacy policy as needed. If there are any significant changes, we will:

• Post a notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of this page

If you continue using ace11 after any changes, you will be considered to have agreed to the revised policy.

Related Policies

This privacy policy works alongside ace11's other policies. Read more for details:

• Terms and Conditions — All conditions governing use of the service
• Responsible Gaming — A guide to safe and healthy gaming