ace11 Terms & Conditions
Please read these terms carefully before using the ace11 platform. This page contains all guidelines in English regarding accounts, bonuses, payments, and responsible gaming.
Table of Contents
Introduction
Welcome to the ace11 platform. These Terms & Conditions ("Terms") form a legal agreement between ace11 and its users. By using the ace11 website or mobile platform, you confirm that you have fully read, understood, and accepted all provisions of these Terms.
If you disagree with any part of these Terms, please refrain from using the ace11 platform. For any questions, contact our support team at [email protected].
Important: ace11 is a safe and reliable platform. All services are available only to users aged 21 or above. Opening an account for minors is strictly prohibited.
1 General Provisions
The ace11 platform provides online gaming, cricket betting, live casino, and slots services for users in Bangladesh. These Terms shall be interpreted in accordance with the applicable laws of Bangladesh.
ace11 reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated Terms. For significant changes, ace11 will make reasonable efforts to notify registered users.
1.1 Precedence of Terms
These Terms shall be read together with ace11's Privacy Policy, Responsible Gaming guidelines, and any specific bonus terms. In the event of any conflict, these main Terms shall take precedence.
1.2 Language
These Terms have been prepared in Bengali. In the event of any inconsistency between versions in different languages, the Bengali version shall take precedence.
2 Eligibility & Registration
To open an account and use services on ace11, users must meet the following conditions:
- The minimum age requirement is 21 years or older.
- Users must provide accurate and complete personal information at the time of registration.
- Each user may open only one account. Operating multiple accounts by the same person is strictly prohibited.
- Users must operate the account in their own name and for their own use — operating an account on behalf of a third party is not permitted.
- ace11 may conduct account verification (KYC) at any time and may request the necessary documents.
Verification: ace11 reserves the right to verify identity at any time in the case of suspicious accounts or transactions. Withdrawals may be placed on hold until verification is complete.
3 Account Management
3.1 Login Credentials Security
It is your responsibility to keep your ace11 account username and password completely confidential. This information must not be given to or shared with anyone else. Any activity on your account will be treated as your own.
If you suspect unauthorized access or a security breach, contact us immediately at [email protected].
3.2 Account Suspension & Closure
ace11 may temporarily suspend or permanently close an account under the following circumstances:
- In case of a violation of these Terms.
- On suspicion of fraud, cheating, or money laundering.
- In case of a false identity or provision of incorrect information.
- In case of operating multiple accounts.
- In case of misuse of the platform's technical systems.
If an account is closed, any legitimate balance (excluding bonuses) will be returned to the user after ace11 completes its investigation.
3.3 Self-Closure
You may close your ace11 account at any time. To do so, submit a request via live chat or at [email protected]. A self-exclusion option is also available as part of responsible gaming.
4 Deposits & Withdrawals
4.1 Deposits
The following payment methods can be used to deposit funds into ace11: bKash, Nagad, Rocket, Upay.
- Minimum deposit amount: ৳300 (for each method).
- Deposited funds must come only from your own registered mobile banking account.
- Deposits made through a third party are prohibited.
- ace11 does not accept funds from any illegal source.
4.2 Withdrawals
To withdraw funds from ace11:
- Minimum withdrawal amount: ৳500.
- Withdrawals can only be made to the same payment method used for the deposit.
- Standard processing time: 30 minutes to 3 hours.
- If a verification process is ongoing, withdrawals may be temporarily delayed.
- ace11 may place a hold on withdrawals while any investigation is in progress.
Please note: Before submitting a withdrawal request, make sure the wagering requirements for any active bonus on your account have been met.
5 Bonuses & Promotions
5.1 Welcome Bonus
ace11 offers new members a 100% first deposit bonus of up to ৳15,000. The following conditions apply to receive this bonus:
- The bonus applies to the first deposit only and can be claimed once.
- Example: Deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000.
- Example: Deposit ৳32,000 and receive a maximum of ৳15,000 bonus — total balance ৳47,000.
- Wagering requirement: The bonus amount must be wagered 15 times (on the bonus amount only, not the deposit).
- Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before withdrawing bonus winnings.
5.2 General Bonus Terms
- Bonuses cannot be converted to cash — winnings from a bonus can only be withdrawn after the specified wagering requirement has been met.
- ace11 reserves the right to change, suspend, or cancel bonus offers at any time.
- Claiming bonuses using multiple accounts is strictly prohibited and may result in account termination.
- If ace11 determines that any bonus has been exploited or misused, the bonus and any associated winnings may be forfeited.
5.3 VIP Program
ace11's VIP program has four tiers, and regularly active players are automatically eligible for promotion:
- Bronze: Up to 0.3% weekly cashback.
- Silver: Up to 0.6% weekly cashback.
- Gold: Up to 0.9% weekly cashback.
- Platinum: Up to 1.2% weekly cashback.
Full details of VIP benefits are available on ace11's VIP page. ace11 may update VIP terms at any time.
6 Betting & Gaming Rules
6.1 General Gaming Rules
All bets and games on ace11 are governed by these Terms. The following conditions apply:
- Once confirmed, a bet cannot be changed or cancelled.
- If a game is interrupted mid-way due to a technical error, the result will be determined based on the last valid state recorded in the ace11 system.
- The outcome determined by the ace11 game results system is considered final.
- ace11 is not responsible for loss of internet connection or device issues.
6.2 Sports Betting
ace11 offers betting on cricket (including BPL, IPL, T20 World Cup, and ICC events), football (including the FIFA World Cup), kabaddi, and other sports. The following rules apply to betting markets:
- All odds may change in real time.
- If a match is cancelled or abandoned, bets will be settled according to ace11's own settlement policy.
- If suspicious activity is detected in any sports event, ace11 may suspend or void the relevant bets.
7 Prohibited Activities
The following activities are strictly prohibited on the ace11 platform:
- Operating an account on behalf of a minor (under 21 years of age).
- Using the platform for money laundering or to conceal the source of illegal funds.
- Using bots, automated software, artificial intelligence, or any technical method to attempt to influence the system.
- Attempting unauthorized access to another user's account.
- Sending malicious code to or attempting to hack ace11's servers, network, or systems.
- Colluding with other users to gain a betting advantage.
- Presenting yourself as an employee or representative of ace11.
Warning: Any user found engaging in the above prohibited activities will have their account immediately closed and their balance may be forfeited. Relevant authorities may be notified if necessary.
8 Intellectual Property
All content on the ace11 platform — including logos, designs, text, graphics, software, and other elements — is protected under ace11's intellectual property rights.
- Users may not copy, distribute, modify, or commercially use any content without ace11's written permission.
- Unauthorized use of the ace11 brand name or logo is prohibited.
- Content from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.) is governed by their respective intellectual property policies.
9 Limitation of Liability
ace11 is committed to ensuring the highest quality of service. However, ace11's liability is limited in the following areas:
- Losses arising from internet disruption or technical failure.
- Delays caused by service interruptions from third-party payment providers (bKash, Nagad, Rocket, Upay).
- Losses caused by the user's own negligence or provision of incorrect information.
- In the event of service disruption due to unforeseen circumstances (force majeure) — such as natural disasters, government decisions, etc. — ace11 is not liable.
ace11's total liability shall in no case exceed the amount of the transaction in question.
10 Responsible Gaming
ace11 believes that gaming is entertainment, not an obligation. We encourage users to enjoy gaming in a healthy and controlled manner.
10.1 Self-Control Tools
ace11 provides users with the following features:
- Setting Deposit Limits: You can set daily, weekly, or monthly deposit limits.
- Self-Exclusion: You can suspend your account for a specific period or permanently.
- Reality Check: The option to receive reminders about your gaming time at regular intervals.
10.2 Support
If you feel you are affected by a gaming problem, seek help immediately. Contact ace11 via live chat or at [email protected] — our team will assist you in using the responsible gaming tools.
For more details, visit our Responsible Gaming page.
11 Changes & Termination
11.1 Changes to Terms
ace11 may modify these terms at any time. Continued use of the ace11 platform after any changes will be considered acceptance of the updated terms. For significant changes, registered users will be notified by email or in-app message.
11.2 Termination of Service
ace11 reserves the right to partially or fully discontinue the service at any time, for any reason or no reason. In the event of service termination, valid account balances (excluding bonuses) will be returned to the user.
12 Contact & Support
If you have any questions or complaints regarding these terms, please contact the ace11 support team:
- Live Chat: Support is available 24/7 in Bengali and English via direct chat.
- Email: [email protected] — our team will respond as soon as possible.
ace11 takes all complaints seriously and strives to resolve them through a fair and transparent process. After a complaint is submitted, our team will get in touch with you.
Log in to ace11 and speak directly with our live chat — visit the ace11 Login page.
Using ace11 means agreeing to these terms
By using the ace11 platform, you are considered to have accepted all of these terms. If you have any questions, please contact us.